Return Policy & Warranty Policy

PayMore® Stores offers a 30-day limited warranty and return period on all devices purchased from a PayMore Store, including purchases made in-store and online.

By completing a purchase from PayMore Stores, the customer agrees to the terms of this Return & Warranty Policy.

 

Return Window

Customers may request a return within 30 days of the delivery date.

• In-store purchases: The 30-day period begins on the date shown on the purchase receipt.
  

• Online purchases: The 30-day period begins on the date the device is delivered, based on the carrier’s confirmed delivery tracking.
  

Returns requested after 30 days from the purchase date or confirmed delivery date will not be accepted.

 

Return Authorization

All returns must be authorized by PayMore Stores prior to being sent back.

Customers must contact PayMore Stores to initiate a return request. Once approved, customers will receive instructions for completing the return.

Unauthorized returns may be refused or returned to the sender.

 

Online Order Returns

For devices purchased through our online store, PayMore Stores will provide a prepaid return shipping label via email once the return request has been approved.

Customers are responsible for securely packaging the device to prevent damage during return transit.

Devices damaged during return shipping due to improper packaging may not qualify for a refund.

 

Return Eligibility Requirements

To qualify for a return or refund, the following conditions must be met:

• The return request must be made within 30 days of purchase or delivery.
  

• The device must be returned in the same cosmetic condition as it was sold.
  

• The device must not have liquid damage, physical damage, or customer-induced damage.
  

• The device must not have been opened, modified, or tampered with.
  

• The serial number must match the original device sold.
  

All returned devices are fully inspected and tested before a refund is issued.

 

Device Verification & Anti-Fraud Protection

PayMore Stores records serial numbers and device identifiers at the time of sale.

Returns will not be accepted if:

• The serial number does not match the device sold
  

• The device has been swapped
  

• The device shows signs of tampering or internal modification
  
  

PayMore Stores utilizes diagnostic technology capable of identifying whether a device has been opened, altered, or modified after sale.

Devices that fail verification will not qualify for a refund and may be returned to the customer.

 

Non-Returnable Conditions

Devices will not be eligible for return or refund if inspection reveals any of the following:

• Liquid damage
  

• Physical damage
  

• Customer-induced damage
  

• Evidence the device has been opened or tampered with
  

• Missing components originally included with the device
  

• Serial numbers that do not match the original device sold
  

• Collectibles, including but not limited to Pokémon cards, whether individual cards, boxes, or packs, are not eligible for return.

 

Proof of Purchase

A valid receipt or proof of purchase is required for all returns.

A valid government-issued photo ID is required for all returns. If the original purchase was made using a credit card, the same card must also be presented at the time of return.

Returns cannot be processed without proof of purchase under any circumstances.

 

Refund Processing

Once the returned device is received and inspected, PayMore Stores will process the refund if the return meets all eligibility requirements.

Refunds are typically issued to the original payment method used at checkout.

Processing times may vary depending on the payment provider.

Shipping fees or service fees may not be refundable where permitted by law.

 

Warranty Coverage

All devices sold by PayMore Stores include a 30-day limited warranty covering functional defects that occur during normal use.

The warranty begins:

• On the date of purchase for in-store sales
  

• On the date of delivery for online orders
  
  

The warranty does not cover:

• Accidental damage
  

• Liquid damage
  

• Physical damage
  

• Cosmetic damage after purchase
  

• Unauthorized repairs or modifications
  

 

Payment Disputes & Chargebacks

Customers agree to contact PayMore Stores first to resolve any concerns regarding their order before initiating a payment dispute with their payment provider.

PayMore Stores maintains detailed transaction records, device serial numbers, inspection reports, and shipping confirmation data. These records may be used to respond to and contest fraudulent chargebacks or payment disputes.

Unauthorized or fraudulent chargebacks may be reported and may result in the denial of future transactions.